Skip to Content

Knowledge Base

Self-service guides for DigitsCode support: tickets, coverage, categories, and SLA.

All Human resources Productivity Supply Chain DigitsCode Capabilities Finance Odoo essentials Sales Websites Services Marketing Solutions FAQ Odoo 19 User Manual
FAQ: which Digits module do I have installed?

FAQ

FAQ: which Digits module do I have installed?

How customers and DigitsCode verify installed capabilities during support.
First response SLA

FAQ

First response SLA

What the first-response target means on your ticket.
How Support Hours Pack consumption works

FAQ

How Support Hours Pack consumption works

Timesheets on covered tickets consume prepaid hours.
Service status vs support tickets

FAQ

Service status vs support tickets

When to check /status instead of opening a commercial ticket.
What happens after you submit a ticket

FAQ

What happens after you submit a ticket

From intake to first reply and resolution.
What is support coverage?

FAQ

What is support coverage?

Agreements and contracts that unlock helpdesk tickets.
When to mark a ticket as urgent

FAQ

When to mark a ticket as urgent

Reserve high urgency for true production blockers.
Who can open tickets in the portal

FAQ

Who can open tickets in the portal

Portal users linked to your partner can submit covered tickets.
Support packages Open a ticket Service status