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Support

DigitsCode paid support for Odoo: annual coverage, flexible hours packs, and version upgrades. Tickets are available to customers with active coverage (agreement or contract).

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How support works

1. Choose a package

Pick annual coverage, a hours pack, or an upgrade project — tailored to your Odoo footprint.

2. Activate coverage

We open a support agreement and/or recurring contract. Coverage unlocks the helpdesk portal.

3. Open tickets

Raise incidents, questions, and change requests. Delivery follows SLA and your package scope.

Support packages & services

Details below describe scope and delivery. Pricing is quoted per company — request a proposal from sales.

Annual Support

Yearly coverage for your live Odoo environment: incident handling, functional guidance, and coordinated fixes with DigitsCode consultants.

  • Active agreement + yearly support contract
  • Helpdesk tickets with SLA response targets
  • Bug triage, configuration advice, and release guidance
  • Best fit for production systems that need continuous coverage

Support Hours Pack

Flexible consulting hours for enhancements, training, integrations, and backlog work — billed from project timesheets under your contract.

  • Variable-quantity contract linked to timesheets
  • Use hours for features, reports, UAT, and coaching
  • Combine with Annual Support when you need both coverage and capacity
  • Ideal when workload varies month to month

Odoo Upgrade Service

Project-based upgrade to a newer Odoo version: analysis, migration, custom module porting, testing, and go-live support.

  • Version gap analysis and migration plan
  • Porting DigitsCode / custom modules and data checks
  • UAT support and hypercare after cutover
  • Scoped as a delivery project (not a ticket-only plan)

What coverage unlocks

  • Portal access to create and follow tickets
  • Routing to the DigitsCode support team with SLA
  • Linkage to your agreement / contract record

What is out of scope (unless purchased)

  • Large new implementations or greenfield projects
  • Third-party app licenses and hosting fees
  • Work beyond the hours / upgrade SOW without a change order
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