How Support Hours Pack consumption works
Timesheets on covered tickets consume prepaid hours.
A Support Hours Pack is prepaid consulting time linked to your contract.
- Work logged on eligible tickets/projects reduces remaining hours.
- Ask your account manager for a balance summary when planning a large change.
- When hours are low, renew early so delivery is not paused.
Annual Support packages may include ticket handling under SLA without drawing from a hours pack — check your agreement lines.
