Community support stack capabilities
Helpdesk Ops, entitlement coverage, secure tickets, and public Knowledge Base.
On DigitsCode Community (no Enterprise Knowledge/Subscriptions), support is delivered with:
- Helpdesk Ops Hardening (Community) — mandatory ticket fields, SO/project link, channels, simple SLA, category↔type rules, team routing.
- Helpdesk Support Entitlement (Community) — block tickets without active agreement/contract; delivery dashboard; public Knowledge Base; quote and status pages.
- Helpdesk Secure Ticket — secure ticket presentation.
- OCA document_page — backend wiki pages published selectively to
/kb. - OCA agreement / contract — commercial coverage sources for the entitlement gate.
Customer entry points: Support packages, New Ticket, My Tickets, Service status.
