Self-serve answers: DigitsCode Knowledge Base is live We published a public Knowledge Base for DigitsCode Community support customers. Start at /kb for FAQs, solutions, and the new DigitsCode Capabilities catalogue — real feature names from the modules w... DigitsCode Support Jul 22, 2026
Why support coverage belongs next to your Odoo delivery Implementation ends; operations continue. DigitsCode ties ticket intake to active coverage so every request has a commercial and SLA context. Annual Support — continuous ticket handling with first-res... DigitsCode Support Jul 21, 2026
How SLA-backed support reduces downtime for growing teams Without an SLA, every issue feels equally urgent — and nothing is. On the DigitsCode portal, each ticket shows a first response target . Infrastructure incidents are routed faster than commercial ques... Support Jul 19, 2026
From portal ticket to resolution: our Community helpdesk flow When you submit a ticket: Coverage is validated for your company. Category and type must match (for example, Billing cannot be a Bug). The ticket is assigned to Support, Infrastructure, or Commercial.... Support Jul 18, 2026
Roles, menus and partners: Digits security capabilities that reduce risk Most “security tickets” are really access-design tickets. DigitsCode capabilities include: Digits Roles — Advanced Access Management Hide Menu on Multi Company for Users Action Security Extension for ... DigitsCode Support Jul 13, 2026
How to ask for a Digits capability by its real product name Vague tickets slow everyone down. Precise capability names accelerate entitlement and delivery. Open /kb → DigitsCode Capabilities . Copy the feature title (example: Digits Accounting Follow-up Extens... DigitsCode Support Jul 11, 2026