قاعدة المعرفة

Solutions

Bug vs change request vs training

Pick the right ticket type so work is scoped correctly.

Solutions

How to attach screenshots and evidence

Clear evidence speeds up first response on your ticket.

Solutions

How to choose category and type

Match the topic so DigitsCode can route your ticket.

Solutions

How to open a support ticket

Solutions

How to renew support coverage

Renew before expiry so the portal keeps accepting tickets.

Solutions

How to request a DigitsCode capability on your database

Turn a capability name into a covered ticket or quote with the right evidence.

Solutions

Prepare for an Odoo version upgrade

Checklist before DigitsCode starts an upgrade project.

Solutions

Request access or reset permissions

What to include when asking for user rights changes.