How to attach screenshots and evidence
Clear evidence speeds up first response on your ticket.
When you open a ticket, attach evidence that shows the exact issue:
- Full-screen screenshots (include the URL / menu path when possible)
- Error message text (copy/paste, not only an image)
- Record name / reference (SO, invoice, employee, ticket number)
- Steps to reproduce, and whether it happens for one user or everyone
Avoid sending passwords or production database dumps in the portal. If DigitsCode needs a dump, we will request a secure transfer.
