How to choose category and type
Match the topic so DigitsCode can route your ticket.
Pick the category that matches the topic, then a compatible type:
- Server & Infrastructure — hosting, performance, outages (Bug / Support / Change).
- Application / Functional — Odoo workflows and configuration.
- Billing, Contracts & Sales — renewals and commercial questions (not Bug / Incident).
- Training & Guidance — how-to questions (Support only).
Wrong combinations are rejected so sales topics are not mixed with infrastructure incidents.
