Bug vs change request vs training
Pick the right ticket type so work is scoped correctly.
- Bug / Incident — something that worked and now fails, or a clear defect.
- Change — new behaviour, report, or configuration beyond a quick fix.
- Support — how-to, guidance, and most training questions.
Billing categories cannot use Bug. Training categories accept Support only. If unsure, start with Support and DigitsCode will reclassify.
