What happens after you submit a ticket
From intake to first reply and resolution.
- Coverage is checked (active agreement and/or contract).
- Category and type are validated, then the ticket is routed to the right team.
- You receive portal updates and email when DigitsCode replies.
- We may ask for more details; reply on the same ticket to keep context.
- When resolved, confirm on the portal or ask to reopen with new evidence.
Track progress under My Tickets.
